Cancellation Policy
Cancellations made at least 24 hours before the scheduled transfer or excursion are eligible for a full refund of any prepaid amount.
If a cancellation is made less than 24 hours before pickup, or if the customer does not show up at the agreed location and time, the prepaid amount will not be refunded.
For group bookings of more than 15 passengers, cancellations with a full refund are accepted only if the request is submitted at least 5 days prior to the scheduled service.
For VIP vehicle reservations (including BMW, Mercedes E-Class, or S-Class), full refunds are provided exclusively for cancellations made no later than 5 days before the scheduled pickup time.
Refund Policy
In cases of late cancellation or customer no-show, any deposit paid is non-refundable.
Approved refunds are processed using the same payment method originally used by the customer. Depending on the payment provider and banking institution, refund processing may take between 3 and 20 business days to complete.
For online bookings, a 10% deposit of the total service amount is required within 24 hours of the reservation, payable via the company’s designated payment methods, including bank transfer, PayPal, Stripe, or card payment.